| These are just some of the messages we have received from customers in the past few weeks: Would just like to say thank you for the wonderful venison sirloin which arrived ready for
Christmas. The delivery amazed me as the previous night saw our first deluge of snow and nothing was moving down here. However, your driver arrived only slightly late which surprised me as I had written off any notion of seeing the venison that day. I cooked it en croute for Christmas Day and I can safely say it was the most delicious Christmas dinner ever. The meat simply melted in our mouths and the flavour was wonderful. It was a huge success and I shall
certainly be placing another order for next year (and before!). Thank you again for a wonderful service and delicious meat.
TK, Hertfordshire
*****
Dear Vikki
Thank you very much for getting back to me and for detailing the reasons behind the issues we have. I can now understand how these would have occurred (I myself use FedEx occassionally for work and I know they can be difficult)
We are very grateful you have seen fit to refund the postage and the cost
difference for the weight of meat. This has certainly redeemed our opinion of your business and is what we would expect from a business with such references as contained on your website.
We will look forward to ordering again from yourselves in the future or seeing you at a farmers market.
Best regards
NW, Glasgow
*****
Happy New Year - a little belated. I have been meaning to email just to say thank you once again for some superb venison - we enjoyed every
mouthful.
Regards, CB, Cheshire
*****
Dear John and Nicola,
You will be pleased to hear that we have just tucked into some of your delicious venison haggis. We couldn't wait until Burns night! It is the first time that Izzy and I have ever had haggis and we will definitely be having it again- and Dad and Mum say that it is the best they have ever had!!
Happy New Year, and say hello to Thistle and co.!
NF, Dorset
*****
Nichola
Thank you - we did receive
our fillets in good time on the 30th. They were delicious and very tender. I received lots of compliments on my cooking which were more to do with the quality of the meat than anything I did. I passed on your details to several friends so hopefully you should receive a few more requests.
Kind regards
KT, London
*****
Hi Nichola
Just wanted to say how gorgeous the venison was. Everyone was totally bowled over by it - so moist, tender and tasty.
Thanks for adding to Xmas!
AB, Staffordshire
*****
Many many thanks for your very swift and helpful customer services. I did phone to say thank you, but I wanted to thank Mrs Fletcher for all her advice, guidance, patience and speedy professional service. My parents loved it!,
CC, Irthlingborough
*****
Dear Ms Fletcher, I am writing to send you my sincere thanks for the wonderful haunch you sent me. I have been eating venison all my life - usually
forest grown at home - but have never had this quality. I also tried you 'fast' cooking which worked out fabulously. Many thanks, I will be ordering again next year. Yours HC, West Sussex
*****
Dear Vicki
Just a short e-mail to say the venison was really super. We had the haunch for Christmas Day lunch and with the help of your instructions included with the meat we cooked it to perfection. I will definitely be buying more.
Happy New
Year
PW, West Yorkshire
*****
Just wanted to say how wonderful the Haunch of Venison was. I cooked it as you said in the leaflet and it was perfect for us.
JP, Reading, Berkshire
*****
Dear all at Fletchers of Auchtermuchty,
We ate the saddle of venison on Christmas eve. It was perfect, rich, succulent and full of flavour. We enjoyed with a red wine/juniper berry sauce.
When we saw the joint arrive and felt the bone we thought we would not have
enough, but the joint is deceiving with the meat being so dense one could only eat a limited amount. In fact we only ate one half side and a couple of slices from the other half, so plenty of leftovers to enjoy again.
Anyway, we thoroughly enjoyed the venison and just wanted to let you know it was great. Thank you for fulfilling a late order and making the effort to get ours to us on time despite the conditions. We will certainly buy venison from Fletchers again, and will
recommend Fletchers to others for quality meat and customer commitment.
With kindest regards
WM, London
*****
Just to let you know the venison arrived yesterday afternoon. Thank you for making the effort to get to our doorstep on time despite the weather conditions. We look forward to taking it tonight.
With kindest regards
WM, London
*****
Hello Nicola
Thanks for the phone call and the kind email I wish
more companies could offer a level of customer service as good as yours.
I would have preferred to have it delivered earlier, unfortunately last week I was out of the country and I was told that the Monday delivery was not a good idea, so the only available date was tuesday/wednesday.
Anyway, I got the box delivered early this morning and my Christmas Dinner is "on the way"
A little feed back:
- the box arrived around 7.45 and the
insides were very cold, the ice pouches were still frozen.
- All was OK except for a 4 rib rack which had shorter ribs (approx 1.5-2 inches shorter ) chopped with a cleaver which left the bones crushed and not "looking good"
Thanks again for your services and I look forward to hearing from you soon
Merry Christmas & Happy New Year.
Regards,
AM, Datchet
*****
Vikki
Venison arrived! – Thank
you.
Have a great (relaxed!) Festive Break.
Kind Regards
ST, Northants
*****
Dear Nichola and Vikki
Our order has arrived safely (7am), in perfect condition and it all looks wonderful. Thank you very much indeed, and for including the last minute items I added over the phone on Monday - I was sorry to have put you to that extra trouble.
Thank you for your call of warning yesterday about the delivery. We did appreciate it and were
not at all worried that Fedex wouldn't pull out the stops. I'm sure all your other customers would have understood too.
What a shame the weather has interfered so inconveniently with your Christmas orders. We hope it won't have caused you all too much stress and that you're able to slow down and relax in time to enjoy a very happy Christmas.
Kindest regards and good wishes to you all for the festive season and 2010.
JM,
York
*****
Hi Nichola
I would just like to say a big THANK YOU to you and your team for the excellent service.
The meat arrived as planned on Tuesday morning and I cooked it last night following your guidelines sent through with the venison. It was absolutely superb and was so flavoursome and juicy brown on the outside and nice and pink in the middle my girlfriend said it was the nicest meat she has tasted.
Thanks again and I will spread the
word of Fletchers and Seriously Good Venison.
RL, Middelsex
*****
Nichola,
The venison went down a storm. Thanks for your help.
Regards
CS, Leicestershire
*****
Dear Nicola
Just to let you know that the venison loin that you sent last week arrived in perfect condition, and was approved by our 16 dinner guests as absolutely delish. Many thanks and hope to be able to order again (when we have recovered!)
Kind
regards
SL, Surrey
*****
Today I cooked your Rack of venison for some friends. It was superb. I marinated it in herbed wine (juniper berries, garlic, thyme) for 6 hours and then browned and cooked quickly in the oven - after resting the meat was moist and succulent. A complete treat. Thanks.
SM, London
*****
Dear Nichola,
Just a note to say that the loin was one of the best pieces of meat we have ever tasted.
I will definitely order from you
again.
Thanks, PN, East Sussex
*****
Mrs Fletcher
Maureen and I wanted to thank you for parcel of meat we received safely from you on Friday. We found out about you from the report in Country Living magazine and since we have a great interest in animal welfare and liked what we read and subsequently found out about you from your web site, we decided to place an order. We were so impressed with your prompt service (the parcel arrived here at 8.30 in the morning) and
of course over the weekend we have eaten some of the items. The liver and sausages were both absolutely delicious and we're looking forward to the other items now in the freezer.
Thank you again, and we'll be back soon with another order
RH, Berkshire
|
