1. SHIPPING & DELIVERY POLICY
For most of the year we can turn around orders with just a few days’ notice, though more is welcome. You have the best choice at the beginning of the week, and if you want a last-minute order at the end of the week, choice may be more limited.
But please note that in November and December, we are fantastically busy, and although we always do our best to fulfil late orders,we need three weeks’ notice to be quite sure of being able to complete your order. We can’t produce more properly hung venison out of thin air! However, please don’t hesitate to phone and check availability, as often we find we can manage a last minute order – it just depends on what cuts have already been ordered for that week.
2. ORDER STATUS & TRACKING
Your venison is cut fresh to order, then vacuum packed and parcelled up for you with bubble wrap and ice gel packs which will keep your meat chilled for up to 48 hours.
Our courier is APC who offer a guaranteed next day delivery service for which we charge £10. We can put your order on a before 12 delivery for an extra £2. These carriage costs are pretty much industry standard for small businesses like ours who are shipping a perishable product.
Our parcels no longer need a signature on delivery so we can arrange for your parcel to be left in a safe place if you weren’t able to be at home. We would advise that you don’t leave your order for too long before putting it in the fridge.
Please give us your preferred delivery date with your order, though if you are able to take it on another date it is useful to know this.
PLEASE NOTE THE FOLLOWING;
DELIVERIES ARE MADE FROM TUESDAY TO FRIDAY, SO IF YOU NEED YOUR VENISON FOR THE WEEKEND MAKE SURE YOU TAKE DELIVERY ON OR BEFORE FRIDAY.
WE NEED AT LEAST THREE DAYS NOTICE FOR MOST ORDERS, SO ORDERS PLACED AT THE WEEKEND, THE EARLIEST DISPATCH WILL BE A WEDNESDAY.
ORDERS PLACED ON A MONDAY WILL BE DISPATCHED ON A THURSDAY AND ORDERS PLACED LATER IN THE WEEK WILL BE DISPATCHED THE FOLLOWING WEEK.
WE CAN SOMETIMES TURN AROUND ORDERS FASTER THAN THIS, SO IF YOU NEED YOUR VENISON IN A HURRY, PLEASE GIVE US A CALL ON 01738 561523.
IF YOU PLACE YOUR ORDER WELL IN ADVANCE YOU WILL HAVE THE CHOICE OF DELIVERY DATE.
3. FREE DELIVERY FOR ORDERS OVER £100
If you can make up a large order, over £100.00, carriage is free. So how about making up an order with friends, either to share the carriage charge or even make it up to the carriage free rate?
4. MODE OF PAYMENTS
You can pay by Credit card, Debit card or Switch/Maestro.
Sadly we cannot accept payment by Electron, Diners, or American Express.
You can also post your order along with a cheque made payable to ‘Seriously Good Venison’ if you prefer. NB. Because all of our venison is cut freshly for you to order, we won’t know the exact weight and cost of your order until it is ready to be despatched. Therefore if sending a cheque, please don’t fill it in. Send an open, crossed cheque endorsed with an upper limit, e.g. ‘not more than £160‘. We will then fill in the correct amount.
Our high proportion of repeat customers speaks for itself, but should there be any problem with your order, we are here to help, and if necessary offer a full refund or replacement – our personal satisfaction is to have contented customers.
Would all customers please note that the total amount in £GBP when you place your order will differ slightly from the final amount on the invoice you recieve with your venison order. This is because everything is cut and packed to order and, although we do strive to keep as close to your required weight as possible, the weight and, therefore, the cost may be slightly higher or lower.